News for 'customer service'

Crypto use suspected in terrorism, secessionist activities: FIU report

Crypto use suspected in terrorism, secessionist activities: FIU report

Rediff.com13 Mar 2025

A trends study conducted by India's Financial Intelligence Unit (FIU) has expressed suspicion that cryptocurrency is being used across the country in serious criminal acts like terrorist financing, fuelling secessionist activities, cybercrime, narcotics trafficking, illegal betting and gambling. The report, which was based on suspicious transaction reports and operational analysis, shared these trends and credible intelligence with law enforcement agencies.

Why This Banker Didn't Get Promoted!

Why This Banker Didn't Get Promoted!

Rediff.com2 May 2025

The bank made a Rs 67 crore net profit, up 21% from the previous year. Its deposits grew 8%, the loan book 10%. Net bad loans dropped from 7.53% to 6.07%. So why was the banker, who headed the bank, not promoted?

ChatGPT Vs DeepSeek: The Plot Thickens

ChatGPT Vs DeepSeek: The Plot Thickens

Rediff.com18 Feb 2025

The tech community, which was getting ready to use the ChatGPT fever and raise unlimited capital for their businesses, is going to face tougher obstacles now, predicts Ajit Balakrishnan.

Guess which sector can actually gain from US tariff war?

Guess which sector can actually gain from US tariff war?

Rediff.com23 Apr 2025

A Rs 23,000-crore production-linked incentive (PLI) scheme for electronic components may boost margins and enable a broader product mix.

India, US trade talks likely to resume in Washington

India, US trade talks likely to resume in Washington

Rediff.com17 Apr 2025

An Indian official team is likely to visit Washington next week to iron out differences on certain issues before formally launching negotiations for the proposed India-US bilateral trade agreement (BTA), an official said. The visit, which comes within weeks of a high-level US team visiting India, indicates that the talks for the BTA are gaining momentum.

20 EV Launches In 2025

20 EV Launches In 2025

Rediff.com2 Jan 2025

Maruti Suzuki, Tata Motors, Mahindra & Mahindra, Hyundai and MG Motors are gearing up to introduce EVs in India.

10 Job Skills That Will Be In Demand In 2025

10 Job Skills That Will Be In Demand In 2025

Rediff.com27 Dec 2024

Skills like social media, e-mail marketing, SEO (search engine optimisation) and PPC (pay per click) will be essential in 2025, says Sachin Alug, CEO, NLB Services.

Proposed RBI norms may hit gold-loan NBFCs in near term: Analysts

Proposed RBI norms may hit gold-loan NBFCs in near term: Analysts

Rediff.com21 Apr 2025

The Reserve Bank of India's (RBI's) draft guidelines on gold loans, if implemented in their current form, are expected to impact non-banking financial companies (NBFCs) and mid-tier banks in the near term, more significantly than larger banks, according to analysts.

AI Disruption Is REAL & Happening FAST!

AI Disruption Is REAL & Happening FAST!

Rediff.com28 Aug 2024

When AI is used to enhance operational efficiency, businesses can deliver the same product or service but with improved quality, faster, or even at a reduced cost

FTA deal with India: EU firms want non-tariff barriers to go

FTA deal with India: EU firms want non-tariff barriers to go

Rediff.com15 Mar 2025

European Union (EU) companies operating in India want New Delhi to streamline or remove non-tariff barriers such as Quality Control Orders (QCOs), complex Customs procedures; simplify labelling, testing, and import procedures; and facilitate cross-border digital transactions without data localisation constraints. These are results of a Business Sentiment Survey, 2025 conducted by the Federation of European Business in India (FEBI) ahead of resumption of negotiations for a free trade agreement (FTA) between both the sides scheduled to be concluded by year-end.

When Your First Start-Up Fails... 7 Things To Do

When Your First Start-Up Fails... 7 Things To Do

Rediff.com19 Aug 2024

Going back to the board, analysing mistakes and efficiently addressing them can help entrepreneurs establish successful start-ups in the long run, says Vikram Bhandari, the chief technology and innovation officer at Riveron, a business advisory firm.

Family of 3 'digitally arrested' for 5 days, duped of Rs 1cr

Family of 3 'digitally arrested' for 5 days, duped of Rs 1cr

Rediff.com11 Feb 2025

A family in Noida was duped of over Rs 1 crore after they were kept under 'digital arrest' for five days by unknown people posing as government officials. The scammers threatened the family with arrest by making video calls and claiming to be investigating money laundering and other crimes. This is a new type of cyber fraud where the accused pose as law enforcement agency officials and use video calls to intimidate their victims.

US agents check gurdwaras for illegal immigrants

US agents check gurdwaras for illegal immigrants

Rediff.com27 Jan 2025

Law enforcement officials from the US Department of Homeland Security have started visiting gurdwaras in New York and New Jersey to check for the presence of illegal immigrants, drawing a sharp reaction from some Sikh organisations which see such actions as a threat to the sanctity of their faith. The Trump administration has rescinded the Biden administration's guidelines that protected places of worship from immigration enforcement actions, leading to concerns that gurdwaras are being targeted. Sikh organisations argue that gurdwaras are not just places of worship but also vital community centres and that surveillance and raids by armed law enforcement would burden religious exercise and limit the ability of Sikhs to gather and associate with one another.

Why gold import computation went wrong

Why gold import computation went wrong

Rediff.com9 Jan 2025

The government's initiative to migrate SEZ data from NSDL software to ICEGATE system for streamlined reporting of import data caused double counting of gold imports, resulting in inflated figures and the issue has now been largely rectified, government sources said. The downward revision has provided the actual picture of trade deficit (difference between imports and exports), which was earlier looking very high. The deficit for November will now be revised downwards from $37.84 billion to about $32.8 billion. Similarly, there will be a revision in overall import numbers as well.

'If You're Chewing Gum, That's Plastic'

'If You're Chewing Gum, That's Plastic'

Rediff.com5 Jun 2025

'At least 25 Olympic-sized swimming pools worth of plastic chewing gum gets dumped.' 'And because the way people spit it out, there's no possible way this plastic can be recycled.'

Upholding constitutional ethos hallmark of CJI Sanjiv Khanna's tenure

Upholding constitutional ethos hallmark of CJI Sanjiv Khanna's tenure

Rediff.com13 May 2025

Some of his directives had the Supreme Court judges disclose their assets whereas the row over the discovery of cash from a sitting judge's official residence paved way for inquiry.

Foreign companies' tax burden at record low in India

Foreign companies' tax burden at record low in India

Rediff.com24 Feb 2025

Foreign companies now pay less tax relative to their earnings than at any time in more than three decades. Foreign private companies paid 24.36 per cent of their pre-tax profit as tax in 2023-24, show numbers from the Centre for Monitoring Indian Economy (CMIE).

US judge stops Indian student's deportation weeks before graduation

US judge stops Indian student's deportation weeks before graduation

Rediff.com16 Apr 2025

Krish Lal Isserdasani is an engineering student at the University of Wisconsin-Madison, the Milwaukee Journal Sentinel reported.

Some equity research firms shutting shops after Sebi's guidelines

Some equity research firms shutting shops after Sebi's guidelines

Rediff.com22 Jan 2025

Markets regulator Sebi's new guidelines on research analysts (RAs) are forcing several equity research firms publicly announcing plans to shut down their shops due to heightened compliance and operational requirements. The Securities and Exchange Board of India (Sebi), on January 8, came out with guidelines for Research Analysts in a bid to curb fraudulent stock recommendations and illegal practices in the securities market.

Honda Motorcycle and Scooter launches Activa in electric avatar

Honda Motorcycle and Scooter launches Activa in electric avatar

Rediff.com27 Nov 2024

Honda Motorcycle and Scooter India (HMSI) on Wednesday forayed into the fast-growing domestic electric mobility market with the introduction of e-scooters, ACTIVA e: and QC1, with swappable and fixed batteries. With this, the Japanese two-wheeler maker will now be competing with other legacy players such as Bajaj Auto, Hero MotoCorp, TVS Group as well as pure EV players like Ather and Ola, who already have a good presence in the segment, which is growing at 34 per cent year-on-year.

E-commerce Creating Jobs For Women

E-commerce Creating Jobs For Women

Rediff.com14 Oct 2024

'Women are taking on key roles in warehouses, such as picking and packing, as well as in our last-mile operations across India.'

After Air India, Vistara announces VRS for permanent ground staff

After Air India, Vistara announces VRS for permanent ground staff

Rediff.com30 Jul 2024

Indian carrier Vistara on Monday announced voluntary retirement scheme (VRS) and voluntary separation scheme (VSS) for its permanent ground staff ahead of its merger with Air India, which had announced similar plans for its non-flying permanent staff two weeks ago.

What EVs need for catching up with ICE-run cars

What EVs need for catching up with ICE-run cars

Rediff.com29 Jan 2025

'Currently, EVs are about 30-50 per cent more expensive than ICE vehicles. I believe the inflection point for EVs will come when this price gap narrows to 20-25 per cent. That's when people will start coming in.'

India, US to finalise broad contours of proposed trade deal soon

India, US to finalise broad contours of proposed trade deal soon

Rediff.com17 Feb 2025

India and the US will sit together in the next couple of weeks to decide on the nature of the proposed trade agreement and finalise its broad contours, a senior official said on Monday. During the recent visit of Prime Minister Narendra Modi to Washington, India and the US announced to more than double the two-way commerce to $500 billion by 2030 and negotiate the first tranche of a mutually beneficial, multi-sector bilateral trade agreement (BTA) by fall of 2025.

ICICI Bank warms up to customers

ICICI Bank warms up to customers

Rediff.com10 Mar 2007

The bank has 1.8 lakh customers with no-frills accounts, which provide basic banking services without the need to maintain a large minimum balance.

How AI is shaping the future of fashion e-commerce

How AI is shaping the future of fashion e-commerce

Rediff.com17 Dec 2024

'We have reached 70 million monthly active users during this festival season, which is another great milestone for us.'

Gautam Singhania-backed SCCG seeks licence to restore foreign cars

Gautam Singhania-backed SCCG seeks licence to restore foreign cars

Rediff.com13 Jan 2025

Car restoration service provider Super Car Club Garage (SCCG), backed by Raymond chairman and managing director Gautam Singhania, has sought the Centre's green light for a licence to import foreign vehicles for restoration and subsequent re-export.

Looking for customer care specialists

Looking for customer care specialists

Rediff.com26 Jul 2006

Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech and customer service).

Taxes comprise 66 paise of every rupee in govt coffer

Taxes comprise 66 paise of every rupee in govt coffer

Rediff.com1 Feb 2025

For every rupee in the government coffer, the biggest pie of 66 paise will come from direct and indirect taxes, according to the Union Budget 2025-26 documents. Around 24 paise will come from borrowings and other liabilities, 9 paise from non-tax revenue like divestment, and 1 paise from non-debt capital receipts, the Budget documents said.

Reliance Q3 net rises 7.4% on rebound in retail, higher telecom earnings

Reliance Q3 net rises 7.4% on rebound in retail, higher telecom earnings

Rediff.com16 Jan 2025

Reliance Industries Ltd on Thursday reported a 7.4 per cent rise in its December quarter net profit, as its retail business rebounded and telecom earnings rose. Its consolidated net profit of Rs 18,540 crore, or Rs 13.70 per share, in October-December - the third quarter of April 2024 to March 2025 fiscal (FY25) - compared to Rs 17,265 crore, or Rs 12.76 a share, in the same period a year back, according to a stock exchange filing by the company.

'Tariffs will hurt insurance, patients and everyone'

'Tariffs will hurt insurance, patients and everyone'

Rediff.com10 Feb 2025

After registering a net profit of Rs 25.1 crore in Q3FY25 and consolidated revenues growing by 7 per cent on a like-for-like basis, Siddharth Mittal, chief executive officer (CEO) and managing director, Biocon, told Sohini Das/Business Standard in a virtual interaction that local manufacturing in the US is a trade off between cost and qualifying to do business there.

Audi launches 24x7 customer assistance service

Audi launches 24x7 customer assistance service

Rediff.com21 Jan 2009

The 24X7 emergency service will be available for all Audi customers with the vehicle under warranty period without additional costs, the company said. As part of the assistance service, two toll-free numbers have been dedicated to Audi car-owners across the country.

Indian student self-deports after US revokes visa for supporting Hamas

Indian student self-deports after US revokes visa for supporting Hamas

Rediff.com15 Mar 2025

Ranjani Srinivasan, a citizen and national of India, entered the United States on a F-1 student visa as a doctoral student in Urban Planning at Columbia University, the Department of Homeland Security said in a statement on Friday. It added that Srinivasan was "involved in activities supporting" Hamas, a terrorist organisation.

Why Has FATF Summoned Indian Gaming Firms?

Why Has FATF Summoned Indian Gaming Firms?

Rediff.com20 Feb 2025

Dream11, Baazi Games, Zupee and WinZO among others are invited for the discussion with the anti-money laundering watchdog.

Bharat Forge rides on diverse product mix, customer base

Bharat Forge rides on diverse product mix, customer base

Rediff.com3 Jan 2024

Bharat Forge, the Pune-based automotive component maker, has been one of the top-performing companies in its segment. The company's stock price is up 39.3 per cent since the beginning of the 2023 calendar year, surpassing other leading automotive component makers such as Bosch and Samvardhana Motherson International. The stock also outperformed the benchmark BSE Sensex, which is up 17.3 per cent year to date so far.

USTR Report Intensifies Trade Tensions With India

USTR Report Intensifies Trade Tensions With India

Rediff.com2 Apr 2025

The US Trade Representative noted that India's average applied tariff rate stood at 17% per cent, the highest of any major world economy.

5 things we hate about Indian customer care services

5 things we hate about Indian customer care services

Rediff.com29 Dec 2011

As the people on the other side who suffer the interaction with customer care service agents, here are 5 things about Indian call centres that leaves us exasperated.

'India Not tougher Than Other Markets'

'India Not tougher Than Other Markets'

Rediff.com23 Dec 2024

'Regulatory challenges exist everywhere. What we look for is regulatory stability over time.'

Fighting digital fraud: From KYC processes to advanced authentication

Fighting digital fraud: From KYC processes to advanced authentication

Rediff.com10 Feb 2025

In today's rapidly evolving digital payment landscape, security concerns remain a top priority for stakeholders across sectors.

'We want to create an all-weather franchise'

'We want to create an all-weather franchise'

Rediff.com10 Dec 2024

'We have seen something do very well when the times are good but maybe not as well when the times are bad.'