News for 'customer service'

ICICI Bank warms up to customers

ICICI Bank warms up to customers

Rediff.com10 Mar 2007

The bank has 1.8 lakh customers with no-frills accounts, which provide basic banking services without the need to maintain a large minimum balance.

AI & automation to play a crucial role for retail industry in 2025

AI & automation to play a crucial role for retail industry in 2025

Rediff.com30 Dec 2024

With the rapid evolution of channels like quick-commerce and the emergence of ONDC, the Indian retail industry is 'cautiously optimistic' for 2025, in which new-age technologies such as AI and automation will play a crucial role, driving efficiency and personalisation.

Toyota expects high growth momentum to continue

Toyota expects high growth momentum to continue

Rediff.com12 Dec 2024

Amid slowing volume sales among India's major automakers, Toyota Kirloskar Motor (TKM) has defied the trend with strong growth, driven by demand for hybrid vehicles and a reliable product line up. The company expects this momentum to continue in 2025. "The overall response to our cars has been fabulous. So, we foresee the same momentum in 2025 as well," Sabari Manohar, vice-president, sales-service-used car business, TKM, said.

What Tech Risks Will the World Face in 2025?

What Tech Risks Will the World Face in 2025?

Rediff.com12 Feb 2025

While advancements in biotechnology hold immense promise for health and innovation, they also come with significant risks if misused.

7 Lessons To Be An Entrepreneur

7 Lessons To Be An Entrepreneur

Rediff.com10 Jan 2025

'Before you work on your business plan, before you build your team, you should have a clear idea about what your product is, who your customer is, how valuable the product is, and whether the market is deep and wide.'

Pak origin man convicted of murdering Indian restaurateur in UK

Pak origin man convicted of murdering Indian restaurateur in UK

Rediff.com13 Sep 2024

Khalid was on Wednesday found guilty of murdering Pattabhiraman following a trial at Reading Crown Court that lasted 28 days.

Looking for customer care specialists

Looking for customer care specialists

Rediff.com26 Jul 2006

Daksh, IBM's BPO arm, is looking for Customer Care Specialists (tech/ semi-tech and customer service).

Maruti, Tatas' Plans To Boost Car Sales

Maruti, Tatas' Plans To Boost Car Sales

Rediff.com21 Oct 2024

'The customer is fast changing, and she demands newer experiences that wealth can buy.'

'A Tsunami is coming on April 2': Oppn on Trump's tariff war

'A Tsunami is coming on April 2': Oppn on Trump's tariff war

Rediff.com28 Mar 2025

Opposition MPs in India's Rajya Sabha raised concerns about US President Donald Trump's tariff threats, demanding the government clarify its response and engage in discussions with opposition parties. Leaders like P Chidambaram and Sagarika Ghose warned of potential economic repercussions, including depressed exports, lower FDI, and a significant tariff burden. The debate also touched on other issues such as the government's economic policies, demonetization, and the impact of GST on common citizens.

'Hybrid vehicles are an intermediate solution'

'Hybrid vehicles are an intermediate solution'

Rediff.com26 Sep 2024

'In terms of incentives, if you think about it, hybrids are a 20-year-old technology.'

Zomato ties up with IRCTC for food delivery

Zomato ties up with IRCTC for food delivery

Rediff.com16 Sep 2024

Food aggregating platform Zomato, announced its collaboration with the Indian Railway Catering and Tourism Corporation (IRCTC) with its latest offering - 'Zomato - Food Delivery in Trains'. This collaboration aims to transform train journeys, enabling passengers to enjoy a variety of dishes from the comfort of their train seats. The service is currently live across 88 cities.

Audi launches 24x7 customer assistance service

Audi launches 24x7 customer assistance service

Rediff.com21 Jan 2009

The 24X7 emergency service will be available for all Audi customers with the vehicle under warranty period without additional costs, the company said. As part of the assistance service, two toll-free numbers have been dedicated to Audi car-owners across the country.

Lack of charging infra a shock for booming EV market

Lack of charging infra a shock for booming EV market

Rediff.com11 Feb 2025

Proliferation of home chargers of around 7 KWh and above, which take six to seven hours to fully charge a car depending on the model, bring running costs down by a third or so. That, coupled with the increasing range of modern electric cars, can lead to a massive increase in sales.

TaMo in driver's seat to combat headwinds

TaMo in driver's seat to combat headwinds

Rediff.com20 Mar 2025

Automobile giant Tata Motors' shares were in demand on Wednesday as the stock rallied as much as 3.69 per cent to hit an intraday high of Rs 671.80 per share, before settling 3.18 per cent higher at Rs 668.45. By comparison, the BSE Sensex settled 0.10 per cent, or 72.56 points, lower at 74,029.76.

NPCI nod to onboard users may help Paytm streamline UPI operations

NPCI nod to onboard users may help Paytm streamline UPI operations

Rediff.com3 Nov 2024

One97 Communications (OCL), the company that operates brand Paytm, received a nod from the National Payments Corporation of India (NPCI) to onboard new Unified Payments Interface (UPI) users. This comes nearly nine months after the Reserve Bank of India (RBI) placed an embargo on OCL to add new customers.

Air India to cancel 60 US flights in Nov-Dec due to aircraft shortage

Air India to cancel 60 US flights in Nov-Dec due to aircraft shortage

Rediff.com30 Oct 2024

Air India, in a statement, said it has cancelled a "small" number of flights between November and December on account of delayed return of some aircraft from heavy maintenance and supply chain constraints, without naming the destinations.

5 things we hate about Indian customer care services

5 things we hate about Indian customer care services

Rediff.com29 Dec 2011

As the people on the other side who suffer the interaction with customer care service agents, here are 5 things about Indian call centres that leaves us exasperated.

Earnings winter to persist in Q4

Earnings winter to persist in Q4

Rediff.com23 Apr 2025

Brokerages expect a further slowdown in Indian firms' revenue and earnings growth in Q4FY25, following low single-digit growth in the preceding three quarters, as factors like weak consumer demand and credit growth linger on.

Indian student in US arrested by masked agents from near home

Indian student in US arrested by masked agents from near home

Rediff.com20 Mar 2025

Badar Khan Suri, an Indian postdoctoral fellow at Georgetown University, is facing deportation after US authorities accused him of "spreading Hamas propaganda" and having "close connections to a suspected terrorist." The Department of Homeland Security claims Suri has been actively promoting antisemitism on social media and is connected to a senior Hamas advisor. Suri's lawyer, Hassan Ahmad, argues that his client is being targeted due to his wife's Palestinian heritage and their opposition to US foreign policy towards Israel. The incident follows the self-deportation of another Indian student from Columbia University who was also accused of supporting Hamas.

Qcom industry may add 150,000 gig workers in 2025

Qcom industry may add 150,000 gig workers in 2025

Rediff.com21 Feb 2025

Quick commerce (qcom) industry is poised to lead gig workforce hiring in 2025, propelled by a surge in demand for faster deliveries, expansion by existing players, entry of new competitors, and evolving consumer preferences in the post-pandemic era, according to industry experts. The qcom industry currently employs nearly 260,000 people - around 200,000 delivery personnel and 60,000 dark store workers, according to TeamLease Staffing.

'Lot Of Interest In GenAI And The Art Of Possible'

'Lot Of Interest In GenAI And The Art Of Possible'

Rediff.com28 Oct 2024

'GenAI programmes may not be large in terms of value, but have triggered a lot of new opportunities among clients.'

Surge in e2W Launches Sparks Fierce Price Battle

Surge in e2W Launches Sparks Fierce Price Battle

Rediff.com17 Mar 2025

From premium electric motorcycles to mass-market scooters, manufacturers are rapidly expanding their portfolios to capture a larger share of the booming market.

How To Start A Business: 14 Tips

How To Start A Business: 14 Tips

Rediff.com1 Apr 2024

Business success often involves a combination of planning, implementation, and continuous learning, says rediffGURU Harsh Bharwani.

3 Global Services needs Customer Relation Advisors

3 Global Services needs Customer Relation Advisors

Rediff.com13 Oct 2004

Needed: Customer Relation Advisors at 3 Global Services, A Hutchison Whampoa Company.

24 Dead In Los Angeles Wildfires

24 Dead In Los Angeles Wildfires

Rediff.com13 Jan 2025

16 missing, 150,000 evacuated, 70,000 without power.

US judge blocks Indian student's deportation over Hamas ties

US judge blocks Indian student's deportation over Hamas ties

Rediff.com21 Mar 2025

In his petition, Suri's lawyer said that he is being punished as his wife, who is a US citizen, is of Palestinian heritage and because the government suspects that he and his wife are against the US foreign policy towards Israel.

Factors that will support credit access of India Inc in FY26

Factors that will support credit access of India Inc in FY26

Rediff.com13 Jan 2025

Fitch Ratings on Monday said India's steady GDP growth outlook, improved banking sector's financial health and expected interest-rate cuts in 2025 will support credit access for corporates in FY26.

Maruti's Feb PV sales rise marginally; Hyundai, Tata's decline

Maruti's Feb PV sales rise marginally; Hyundai, Tata's decline

Rediff.com1 Mar 2025

Leading passenger vehicle maker Maruti Suzuki on Saturday reported marginal growth while Hyundai and Tata Motors posted a decline in their sales in February as a slowdown in the market continued with demand remaining muted. On the other hand, Mahindra & Mahindra and Toyota Kirloskar Motor posted double-digit growth riding on their SUV and MPV models.

SIT to probe Pak man linked to Cong MP Gogoi's wife

SIT to probe Pak man linked to Cong MP Gogoi's wife

Rediff.com17 Feb 2025

The Assam Cabinet on Sunday had decided not to register any case against the Congress MP or his British spouse, who the BJP has accused of having ISI links, but instructed the DGP to file an FIR against Pakistani national Ali Tauqeer Sheikh.

Air India-Vistara Merger: What You Must Know

Air India-Vistara Merger: What You Must Know

Rediff.com26 Oct 2024

From November 12, Vistara aircraft will be operated under Air India's banner, identifiable by a special four-digit flight code beginning with '2'. For example, flight UK 955 will become AI 2955, making it easier for customers to recognise when booking on airindia.com after this date.

Ahead of Modi-Trump meet, India revamps tariff structure

Ahead of Modi-Trump meet, India revamps tariff structure

Rediff.com11 Feb 2025

Anticipating US action on tariffs, India seems to have made the first move by revamping its tariff structure by reducing the slabs to eight rates, points out Mukesh Butani.

Airtel customer asks for 'Hindu representative'; Twitter erupts in anger

Airtel customer asks for 'Hindu representative'; Twitter erupts in anger

Rediff.com19 Jun 2018

It all began as one of its customers did not want a Muslim representative to resolve a problem. Rather, the customer wanted a Hindu representative to resolve the issue.

India Skoda's top foreign market after sales slows in China

India Skoda's top foreign market after sales slows in China

Rediff.com30 Jan 2025

The auto major is not just looking at domestic sales, but also planning to ramp up exports to key markets from here, like the Middle East, North Africa and Australia.

Budget Impact: 10 Largecaps To Look Out For

Budget Impact: 10 Largecaps To Look Out For

Rediff.com4 Feb 2025

10 largecaps stocks which stand to gain from the Budget.

How q-com will drive India's blue-collar job market

How q-com will drive India's blue-collar job market

Rediff.com9 Jan 2025

The rapid rise of quick commerce is anticipated to create a substantial increase in the need for blue-collar workers, with India projected to require 2.4 million jobs by 2027, according to job matching and hiring platform Indeed. Quick commerce companies hired over 40,000 employees in the last quarter to handle increased festive shopping and e-commerce demand, Indeed India Sales Head Sashi Kumar said.

US reciprocal tariffs to have limited impact on India: S&P

US reciprocal tariffs to have limited impact on India: S&P

Rediff.com19 Feb 2025

S&P Global Ratings on Wednesday said the impact of the US reciprocal tariff will be limited on India as the economy is domestically oriented with less reliance on exports. YeeFarn Phua, Director, Sovereigns and International Public Finance Ratings, Asia-Pacific S&P Global also said India will clock a 6.7-6.8 per cent GDP growth over the next two years.

RBI panel wants banks to serve customers better

RBI panel wants banks to serve customers better

Rediff.com4 Aug 2011

Sweeping reforms mooted; feedback open till Aug 27.

Analysts maintain 'Buy' calls on ICICI Bank after Q3; see up to 32% upside

Analysts maintain 'Buy' calls on ICICI Bank after Q3; see up to 32% upside

Rediff.com28 Jan 2025

Defying the bearish sentiment in the markets on Monday, ICICI Bank's share price rose by 2 per cent, reaching an intraday high of Rs 1,234.4 per share on the BSE. With a 1.5 per cent gain at the close, the stock emerged as the top performer on both the BSE Sensex and the National Stock Exchange Nifty 50 indices.

'Plan Rapido's 500-city presence in next two quarters'

'Plan Rapido's 500-city presence in next two quarters'

Rediff.com11 Feb 2025

'We handle close to 3 million rides daily, making us one of the largest players in this segment'